*Overview: *
Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world.
The below job opportunity is to one of Our clients who offer biotechnology product development services.
The Company focuses on providing laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety, and education.
*Job Description: *
* One of our cur clients subsidary business segment supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations.
* This position will provide order management support for a biotechnology company that develops, manufactures, and markets proprietary medications with applications in life-sciences.
*Discover Impactful Work: *
* This position is primarily passionate about customer service as well as inventory management aspects of Managed Services.
* This position will utilize the advanced functionality of systems and applications such as: ULSIM, Mainframe, SAP, and the Microsoft Office suite of programs.
* Customer interface communication skills are required.
*Activities could include: *
* Stockroom/POU management, and direction/coordination of affiliated stockroom activities.
Data integrity and attention to detail are paramount.
*A Day in the Life: *
* Pending position placement, other activities may include the following customer service aspects of Managed Services: order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, and problem resolution.
* Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions.
* Take direction from the Team Lead and/or Regional Supervisor regarding daily duties.
* Makes decisions and applies available resources to meet customer requirements, independently.
* Communicate with the Team Lead and/or supervisor any customer issues or potential problems and may help determine solutions.
* Promotes personal growth and development by staying abreast of new policies and improvements without the presence of a site trainer and management team.
* Listens to customer concerns, optimally diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
* Works effectively with a diverse cross-functional team.
* Accepts Practical Process Improvement (PPI) methodologies.
* Applies basic systems or performs the functions stated below:
* Operates various Client’s handheld devices that include: Requisition & Inventory Management System (ULS IM) barcode scanner input device.
* Access & apply Client’s Intranet and SharePoint document management system.
* Always represent Client’s throughout customer locations, professionally and positively.
* Address other duties as assigned.
*Keys to Success: * *Education *
* Must be able to read, write, and speak English.
* Must possess a High School Diploma or GED.
* Maintains Client’s Four-I Values.
*Experience *
* 6 months of Inventory management experience
* 6 months of customer service
*Knowledge, Skills, Abilities *
* Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
* Must always be customer-focused to deliver excellent customer service including maintaining a professional appearance.
* Must possess the operating skills to use handheld scanners and learn to enter data in various systems as necessary.
* Must possess the organizational skills to multi-task and meet deadlines as needed.
* Must be proficient with a computer and the Microsoft Office suite of software.
*TekWissen® Group is an equal opportunity employer supporting workforce diversity.
*
Job Types: Full-time, Contract
Pay: $16.
00 - $18.
00 per hour
Work setting:
* In-person
Work Location: In person
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