Customer Service Representative

_*To be considered for this position, an online application MUST also be submitted at https://www.
nex-techwireless.
com/job-application.
A resume without the application will not be sent to the hiring manager.
*_ Do you enjoy talking on the phone and helping customers? Do you like dealing with the latest and greatest cell phone technology? Then join our hometown team as a *Customer Care Representative* and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience! We are seeking customer-oriented candidates to: * Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries * Collaborate with other departments to resolve product and service issues for customers * Assist sales associates with service and account issues * Follow up with customers to ensure continued customer satisfaction * Maintain a proficient knowledge of products and services Required Skills and Qualifications: * One year of customer service, call center experience, or equivalent work experience * High School Diploma or equivalent * Customer-focused attitude * Strong communication and problem-solving skills * Availability to work evenings, weekends, and some holidays * Bilingual (English/Spanish) preferred We proudly offer: * Competitive pay and opportunity for monthly commission * A fun work environment * 401(k) Retirement Plan with Company Match * Health, Dental, and Vision Insurance * Life, Dependent Life, and AD&D Insurance * Short and Long-term Disability Insurance * Generous Paid Time Off * Employee Discounts How to apply: Submit an online application at https://www.
nex-techwireless.
com/job-application.
Nex-Tech Wireless is an EEO employer.
Job Type: Full-time Pay: $11.
50 - $14.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Preferred) Work Location: In person